When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Your local dealer will be happy to assist you in determining the best venting option for your particular layout. Hold ground wire about 3/16 in. A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. ** Note: Some valve assemblies may be inverted in their brackets. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. How do I know where I can place the gas logs? If the chase area or doghouse is not insulated adequately, that is another possibility. Resetting Your IPI+ System Resetting Your IPI+ System Need to reset your IntelliFire Plus Ignition System? The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on. In many cases a gas fireplace has several facing and trim options. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. For more information visit http://bit.ly/1RzNX4k If the pilot does not light, wait 5 minutes and try again. 5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver. What is required to use a remote control? Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. away from "I" terminal on module. When initially burning your new gas fireplace, the oils, etc. The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. There are two reasons for this. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. No. Can I position my gas logs in a different fashion or use a different log set? Based on this rate you can calculate the cost for your area to operate a pilot light. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. Please comment on how to fix What's wrong with this? Can I get glass doors for my wood-burning fireplace? This wax can pool and has been found under the hearth refractory and can cause a very foul odor. This will over ride the remote control feature. Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installers guide, owners guide and listing agent identification label furnished with the product. How do I know where I can place the gas logs? If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. You need to check with the manufacturer of your television. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. The majority of our gas fireplaces and inserts are direct vent (DV). SMART-STAT 120 volts must be wired to the fireplace. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. You can get more air from your fan by making sure the fan control is turned up to the desired level. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the learn function activated to its designated receiver. A remote control and/or wall switch requires a Millivolt valve system. Average room temperature is 70-75F; therefore a 187-192F surface temperature can be expected. Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. On that rating plate is your model number and serial number. 3) Batteries in the hand-held transmitter are old and underpowered. No, absolutely not. STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. The fan is designed to move warm air into the room, not to move air clear across the room. Can gas hearth products burn either natural gas or LP gas? The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. No. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. With gas logs, do I need the damper open all the time? Doing so will void your warranty on the fireplace and possibly your homeowners insurance. When this is set, only the arrows will have functionality. No, absolutely not. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center). Should I leave the batteries in my IPI system? They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. Make sure you replace the logs exactly as they were originally placed. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"0s3ayuyneny0i15emxjg11tr","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"166.62.103.55","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"US","PostalCode":"N/A"}}. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. 2. Yes. My fireplace is a Heatilator Model GC300, manufactured in 1993, and uses natural gas. A pilot light will burn 800 to 1500 BTUs/hr. Hearth & Home Technologies remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product. Problem: Pilot won't Light, No Noise or Spark The problem may be: 1. Can I convert my standing pilot fireplace to an IPI system? The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. Intellifire, an ignition system exclusively featured in Heatilator, Heat & Glo & Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. Gas is getting to the valve, but is not coming . * Push igniter to verify spark at pilot area. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. Find a Dealer. Your monthly gas bill should include your exact cost per "therm" (100,000 BTUs). To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. Our fan kits come with a rheostat control (like a light dimmer). Where can I get help if my appliance is not working correctly? You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. Heatilator wont light ipi electronic ignition - YouTube What's wrong with this? What is the difference between a Direct Vent and a B-Vent gas hearth product? Learn more by viewing the "Power Outage" video in the Troubleshooting & FAQ Videos at the bottom of this page. You will want to make sure the damper is closed. On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). What are the main components of the remote control? If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner. Yes, you can still use your Heatilator Fireplace. Based on this rate you can calculate the cost for your area to operate a pilot light. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Check with your local dealer to see if this is possible on your specific model fireplace. 2. While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. The fan control can be found in the control area behind the lower louver of the fireplace. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. Why? Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the manual mode. Also check the installation manual for any other potential openings that may need to be shut. How can I install gas logs if my gas line comes in from the left side? Firestarters can cause a smell. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. #1 my heatilator gas fireplace has an intermittent problem. Large metal artwork can interfere with radio frequency. Next, the wall switch takes priority over the remote control. You can find a factory-trained professional on this website under the Dealer Locator section. My heatilator fireplace does not light up fully. How should I use the glass doors on my wood-burning fireplace? The allowable is 117F above room temperature for combustibles. What are the main components of the remote control? Even heat circulating models still pull a tremendous amount of air from the home. Yes. What is an IPI ignition system? They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. Is direct vent the same thing as ventless? This sensor is provided so that you will not be circulating cold air in your home. 1) Batteries do not have enough power or are installed incorrectly. 3. How often do I have to clean the gas fireplace and vent? You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. It is also recommended to turn the gas off when servicing your appliance. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Your wall switch may be in child proof mode. My WSK-MLT appears to be locked and will not turn on my fireplace. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. Under normal operating conditions the batteries should last 6 12 months. 1) Batteries do not have enough power or are installed incorrectly. Low battery indicator icon. 3) Batteries in the hand-held transmitter are old and underpowered. The Manufacturers Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. 2) Misunderstanding on how the remote features operate the fireplace. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. NOTE: Do not over fill your fireplace, as this will cause unsafe operation. Where can I get help if my appliance is not working correctly? Never use any abrasive cleaners or cloths to clean your glass. The wall switch requires low voltage electrical wiring. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. And what is required to use a wall switch? How to Troubleshoot My RC300 Remote. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. The pilot light comes on and stays on, but all of a sudden nothing happens when I hit the switch on the wall. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. The mantel on my fireplace is unusually hot. 3 . Conversion kits are available which will allow a unit to be changed to match the proper fuel type. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. If you can close the drapes or otherwise shut out any external light sources, turn the gas OFF & get right in there, while somebody hits the switch. Remember to shut the gas supply valve off (picture #1). Attempting this could result in injury, damage or worse. Your dealer can help you with adding a remote control. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. Glass doors should be fully open when starting a fire and when the fire is burning strongly. My remote will not turn my fireplace off. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com. The hearth kit is designed to work with only the appropriate gas logs. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. You will want to make sure the damper is closed. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely. Can I position my gas logs in a different fashion or use a different log set? Your dealer can help you with adding a remote control. Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you. You should be able to see where the arc is occurring. No. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installers guide, owners guide and listing agent identification label furnished with the product. For assistance with this, contact your dealer. 5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. The single largest by-product of the gas combustion process is water vapor. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. Never, ever wash your logs. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. There are several models on our website that are capable of this clean-faced, zero clearance finish. Can I use my gas or wood appliance if the power is out to my home? This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. Arrange logs in a safe way to ensure that logs dont roll out during burning. 3) A Solenoid (for remote model RCT-MLT). This will ensure that your appliance is functioning properly. Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation. It's not recommended in climates that are high in humidity. This switch is just like the main power switch that controls any electrical appliance. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We offer both a full line of inserts and vented gas logs to choose from. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. If the pilot does not light, wait 5 minutes and try again. How efficient is a wood-burning fireplace? We want you to be very satisfied with your Heatilator hearth product. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com. I have a fan kit on my gas fireplace, but it doesn't seem to blow much air. - Child Proof setting to disable the on/off button is also standard. Operating cost will vary by region, by gas utility, and by fuel type. Extensive knowledge about Gas, Wood and Pellet hearth products. The fireplace flame does not turn on and off at the exact desired temperature. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. Check the Breaker If the pilot light and gas valve are on, but you're still not getting a flame, you should check the breakers and fuses. 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